Archive for the ‘ Internet ’ Category

Chinese New Year Off To Bumpy Start Amidst Ticketing Glitches

It’s been called the largest annual migration in the world: the Chinese New Year travel rush. Every year, millions of Chinese travel across the country to celebrate the start of a new lunar year with family members; and for most Chinese people, traveling via the country’s rail network is the only way to get home for the holiday.

Historically, the only way to buy a train ticket in China has been to wait in line at a train station or ticket agent office. With tickets available only 10 days in advance, and demand running high, many travelers can find themselves waiting in line overnight in the cold, sometimes for multiple days, in order to secure a ticket. Complicating matters are much-hated scalpers, who snap up tickets ahead of the crowds and resell them at inflated prices.

This year however, the country’s railway ministry introduced a series of long-awaited reforms meant to alleviate some of the head-aches that have long been associated with buying train tickets during the busy season. Notably, travelers would be able to buy tickets online, at the Railway Ministry’s service website, www.12306.cn, or over the phone 12 days ahead of traveling. Furthermore, travelers would be required to submit their real names, much like with air tickets, in order to curb ticket scalping.

Unfortunately though, as the Chinese media widely reported today, heavy user demand has overwhelmed the bandwidth of the new booking system website and built-in time limits on online transactions have creating new problems for would-be travelers.

One woman, surnamed Duan, told the Beijing News that she tried unsuccessfully more than 10 times to access the ticketing website, before opting to purchase her tickets via telephone, which many of the country’s netizens claim is the more reliable way to get a ticket. Although she met with busy lines several times, Duan was eventually successful in purchasing transportation for the holiday. “From start to finish”, Duan claims, “I spent about an hour and a half.”

Many other travelers though have had much less success, especially those who proceeded with online ticket purchasing. According to the China Daily, dozens of people nationwide have reported that they have been charged for tickets that were not issued. Originally, all ticket transactions performed on 12306.cn had to be completed within 20 minutes. If this time limit was exceeded the user would still be charged and the ticket would return to the pool of available tickets.

According to the latest reports, the Railway Ministry is working on increasing the bandwidth to the 12306 website, and has extended the time-out limit to 45 minutes. Those who were charged for tickets that were not issued have also been promised refunds within 15 days. Despite these promises, complaints and frustration against the country’s fledgling online ticketing system continues to run high on the country’s internet forums and social networking sites.

At present, 12306.cn has more than 8 million registered users, a figure that will undoubtedly grow as the Chinese New Year approaches. Last year, it was estimated that over 2.8 billion passenger trips were conducted during the New Year’s travel rush. As wages rise and travel becomes a more important part of the Chinese economy, passenger trips are also expected to increase this New Year.

China’s train ticket website gets 1 bln hits daily

The national train ticket website (www.12306.cn) has received more than 1 billion hits daily from Jan. 1 to Jan. 7.

It is the very first time that Chinese railway opens national online ticketing system and ticketing hotlines, Hu Yadong, vice-minister of railways, said on Sunday.

Thanks to these new ways, an average of 2 million train tickets were sold in each of the past few days and one third of passengers no longer need to queue up for hours at train stations or ticket agencies. So far, at least 10 million people have been registered at the website, said Hu.

It is estimated that more than 3 billion passengers will be transported in 2012’s Chinese Spring Festival season, up 9.1 percent from a year earlier, which hits a new record.

During the Spring Festival travel season Chinese rail will handle more than 235 million passenger trips, increasing 13.5 million trips or 6.1 percent, or 5.88 million passenger trips each day.

According to statistics, since 1990s the number of passengers has increased 5.6 percent annually. In recent years the annual net increase of passenger volume hits 200 million, nearly up 10 percent year on year. Last year, a total of 2.9 billion passengers were on the move during the Spring Festival travel season.

Tianya Hacked, 4 Million Passwords Published

The series of mega-hacks is continuing in China, with gigantic BBS community Tianya the latest in a series of high-profile hacking cases that has affected numerous internet services and revealed the passwords of millions of internet users.

The good — well, kinda good — news for Tianya users among the 4 million whose usernames and passwords were published online is that the data the hackers published is reportedly from a backup database made before 2009. Since an upgrade in 2010, Tianya has stored users passwords in an encrypted format, so anyone who has changed their password since 2009 shouldn’t have much to worry about (unless they still use the old username/password combination for other sites). Tianya currently has over 20 million registered users.

Of course, that raises a pretty obvious follow-up question: so Tianya’s password database wasn’t encrypted until 2010? Apparently at least some of them weren’t, with passwords stored in plain text in a database. In its statement about the hacking, Tianya says there are “historical reasons” for this, but declined to elaborate any further.

In any event, as if it wasn’t clear enough already, users of internet services in China should be very careful about the passwords they’re using. If you’re not sure whether your password is safe or not, we offer some tips to keeping your accounts and personal information secure at the end of this post.

Small Merchants Attack Tmall Over Higher Fees

OCT  11 thousands of small merchants “attacked” Tmall, China’s biggest B2C platform, with a flood of traffic and fake orders that crippled many of its brand sites.

The protest came in response to a recent decision by Tmall, a subsidiary of the Alibaba Group, to charge higher annual fees to merchants, upsetting small merchants.

About 7,000 small merchants gathered in the online chat rooms of YY Yuyin yesterday complaining about Tmall’s new rules, according to reports in the Chinese media. The gathering soon turned into several hours of online attacks upon big merchants on Tmall, who the small merchants claimed are favored by Tmall’s policy changes.

Tmall denounced the attacks today in an official statement, noting that they were organized by a group small merchants who want to press Tmall to change its new merchant management system.

Under the new regulations, merchants have to pay an advance deposit of at least RMB 10,000 to protect against contract violations. The new rules also raise the techinical services fee for Tmall merchants from RMB 6,000 to RMB 30,000 or RMB 60,000.

The merchant protest is unlikely to have a major impact upon TMall. Previous rule changes on Taobao, the Alibaba Group’s C2C e-commerce site, also resulted in protests, but the site remains China’s most popular e-commerce site by a wide margin. A few of the angry merchants may turn to TMall’s rivals such as Tencent’s new QQ Buy.

Jack Ma, CEO of Alibaba Group, was unmoved, stating on Sina Weibo today that the company will “continue to do whatever it has chosen to do.”

Small merchants are numerous on but contribute only a small percentage of the sales revenue and profits on Tmall. Over the past few years, Tmall has been trying to attract big brands and merchants to join to the platform, from whom it can generate more revenue. Tmall also said earlier that many small merchants are the source of counterfeits on Taobao and Tmall.

Major Chinese Internet companies have all entered China’s B2C market. Earlier this week, Tencent and Shanda launched their own B2C websites, in a hope to challenge the dominant position of TMall.

According to figures from Beijing-based research firm Analysys International, TMall accounted for 32.8% share in China’s B2C market in Q2 2011.

Groupon, Foursquare partner on real-time deals

Groupon has teamed up with location-based service Foursquare to offer its daily deals through the Foursquare mobile application, giving the Chicago-based company another way to sell its discounts.

Foursquare members “check in” to local businesses such as restaurants and bars with their mobile phones and can share their whereabouts with friends. New York-based Foursquare has amassed 10 million members worldwide and recently made a bigger push into loyalty programs and rewards.

“Foursquare’s goal is to help people connect in the real world, discover new places, and save money through Specials and Deals,” the company said in a statement. “We’re excited that Groupon’s daily deals and real-time deals will now be included in our Deals platform.”

Earlier this month, Foursquare announced it had partnered with five deal providers to integrate their offers into its Specials platform. Groupon was conspicuously absent from the list, which included several of the company’s major rivals, including LivingSocial and BuyWithMe. The other three partners were Gilt City, Zozi and AT&T, which offers deals through its yellowpages.com subsidiary in select cities.

With the Groupon partnership in place, the Chicago company’s deals will appear on Foursquare’s mobile app for purchase. Groupon is the only deal provider on Foursquare to offer real-time deals through the app. These are offers that are pushed to consumers based on their location and have a shorter purchase window to encourage spontaneity.

The Groupon link-up with Foursquare represents an expansion of Groupon Now, a real-time deal service that the company launched locally in May and has expanded to 25 markets. The service delivers deals to consumers based on their location. Unlike Groupon’s traditional deals, which typically have a 24-hour purchase window and require a minimum amount of buyers to activate, Groupon Now deals last just a few hours and do not have a tipping point.

“When we think of mobile addiction beyond (Groupon Now), we think Foursquare, and many of you guys do, too,” Groupon said in a Thursday post on its official blog announcing the partnership.

Are you in the Google+ circle?

The current times might be a watershed moment in the social media world, not just in Pakistan but all around the globe. The company that may or may not cause this revolution is Google.

In the past, Google has eliminated whatever competition came in its path of it’s search engine to the extent that “Google it” has replaced “search for it” in our vocabulary. It did the same when it integrated photos via Picasa and documents via Google Docs.

It has however not been able to make a place for itself in the social networking world but then the company’s only attempt was the half-baked Google Buzz. Now, Google has decided to take on the giants with its latest project Google+, a complete social networking stream and site, the likes of which we have never seen before.

Although it is closed for the general public right now, I received an invitation to check out its Beta version.

So, what is the difference between Google+ and Facebook? I think we can limit this down to three broad areas:

1. Google+ Hands on and Circles

The basic content stream may look Facebook-ish, but the approach is entirely different under the hood. First of all, instead of categories among friends we have ‘circles.’ You can add and subtract your contacts to these circles.

What is really cool is how you can target different circles and share different content streams with them without going crazy with privacy settings ala Facebook. For instance you can say “I hate you all” in a status update and share it with a circle called ‘losers’ – very streamlined.

The ‘like’ button has been replaced by the ‘plus one’ button and there is a separate box aggregating this in your profile as a ‘brag it’ badge.You can add the usual pictures, videos and all that jazz to any content stream and they show up in a much wider space as well – so less scrolling, more ogling.

2. Hangout

Not being satisfied with taking Facebook on, the brains behind G+ have thrown a challenge at Skype as well.

This feature is not available everywhere in Pakistan at the moment (do we have to wonder why?) but will involve your name showing as online and ready to “hang” if allowed. Through this an audio/video conference can be initiated between the parties. Don’t ask me how I tested this but I found it very fast and streamlined.

The feature also offers YouTube integration, letting users collaboratively watch videos and create running commentaries in the chat, or verbally using the new Google Voice Search technology. Imagine live cricket match replays on it – with all of your friends.

3. Huddle

To me, the best feature of the new G+ social network is its ability to cross platform chat. Yes, Facebook has its chat but then that’s just plain annoying and this module is very similar to Gtalk and even faster in its mobile version which is available in the G+ app for android. So, as soon as it’s available for Nokia, Blackberry and iPhone, we can say “bye bye” to Whatsapp and that cave to cave… umm… Blackberry to Blackberry network known as BBM.